Refunds and Return Policy

1. Local Pickup and Click and Collect

  • We offer local pickup and click and collect for all online purchases.
  • Please note that we are not open on Tuesdays and weekends. Orders can be collected on business days from Monday, Wednesday to Friday.
  • We will confirm that your click and collect order is ready via email.

2. Lead Time for Click and Collect

  • A 2-hour lead time is required for all click and collect purchases. This means that you can collect your order 2 hours after the purchase has been made online, during our business hours.

3. Business Hours

  • Our business hours for pickups are:
    • Monday: 9 AM – 5 PM
    • Wednesday: 9 AM – 5 PM
    • Thursday: 9 AM – 5 PM
    • Friday: 9 AM – 5 PM

4. Shipping

  • We offer flat rate Australia-wide shipping for all orders.
  • Unfortunately, we do not ship internationally at this time.

5. In-Store Purchases

  • We encourage our customers to make purchases in-store during their appointments. This ensures you can consult with our staff and select the best products for your needs.

6. Returns and Refunds

  • If you are not satisfied with your purchase, you may return it within 14 days of the purchase date.
  • Items must be in their original condition, unopened, and unused to qualify for a return.
  • Please bring your receipt or proof of purchase when returning an item.
  • Refunds will be processed to the original method of payment within 5-7 business days after we receive the returned item.

7. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the unwanted item for a refund and place a new order for the desired item.

8. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or refund for the damaged or defective item.

Contact Us

  • For any questions or concerns regarding our refunds and return policy, please contact us at hello@maycothesalon.com

We appreciate your business and strive to provide the best service possible. Thank you for shopping local with us!

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