Refunds and Return Policy

1. Local Pickup and Click and Collect

  • We offer local pickup and click and collect for all online purchases.
  • Please note that we are not open on Tuesdays and weekends. Orders can be collected on business days from Monday, Wednesday to Friday.
  • We will confirm that your click and collect order is ready via email.

2. Lead Time for Click and Collect

  • A 2-hour lead time is required for all click and collect purchases. This means that you can collect your order 2 hours after the purchase has been made online, during our business hours.

3. Business Hours

  • Our business hours for pickups are:
    • Monday: 9 AM – 5 PM
    • Wednesday: 9 AM – 5 PM
    • Thursday: 9 AM – 5 PM
    • Friday: 9 AM – 5 PM

4. Shipping

  • We offer flat rate Australia-wide shipping for all orders.
  • Unfortunately, we do not ship internationally at this time.

5. In-Store Purchases

  • We encourage our customers to make purchases in-store during their appointments. This ensures you can consult with our staff and select the best products for your needs.

6. Returns and Refunds

  • If you are not satisfied with your purchase, you may return it within 14 days of the purchase date.
  • Items must be in their original condition, unopened, and unused to qualify for a return.
  • Please bring your receipt or proof of purchase when returning an item.
  • Refunds will be processed to the original method of payment within 5-7 business days after we receive the returned item.

7. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the unwanted item for a refund and place a new order for the desired item.

8. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or refund for the damaged or defective item.

Contact Us

  • For any questions or concerns regarding our refunds and return policy, please contact us at

We appreciate your business and strive to provide the best service possible. Thank you for shopping local with us!

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